QUICK-PRO SABRE SCRIPTS QUICK REFERENCE GUIDE

IMPORTANT: please ensure "Accumulated Responses" is turned off (you do this under Options-Configuration from the top menu bar of the SABRE screen. If it is not turned off, no script will operate properly.
IMPORTANT: please ensure "Auto Help" is turned off, or the auto-help screen may pop up as a script is running and cause problems. Do this by going to Help on the top menu bar and unchecking "AutoHelp".
To access Quick-Pro, type the <CTRL>+<A> keys or select "Tools/Execute SABREScript" from the Sabre top menu bar, to access the scripts menu. Then select the script, "!promenu.ssc". This will open the Quick-Pro main menu. Do NOT access any of the other Quick-Pro script files directly.
**HINT: If the script menu does not appear, first check to see if the script is already paused (this will be noted by the presence of an icon with a slanting blue pen in the toolbar at the bottom of your screen). If not, then you may have a system memory problem. First try exiting from SABRE, and then re-opening SABRE. If this does not solve the problem, then you will have to re-boot the computer. It is recommended that you close all applications before re-booting your computer.
It is recommended that you keep the Quick-Pro main menu active, as this will give you fast access to all of the various script functions. To work without using the scripts, just <Pause> the script, and work directly in Sabre. To pause, type the <Pause> key along the top of your keyboard. Then to resume using the script, type the <Pause> key again. If the <Pause> key does not work, then you may have system memory problems, and you will have to try one of the steps described above. In the interim, you can also Pause and Un-Pause the script, by clicking with your RIGHT mouse button on the SabreScribe icon in the toolbar at the bottom of your screen, and selecting "Pause" from the menu.
To Exit from the scripts at any time, simply use the "Esc" key along the top of your keyboard. If the <Esc> key does not work, then you may have system memory problems, and you will have to try one of the steps described above. In the interim, you can also Exit the script, by clicking with your RIGHT mouse button on the SabreScribe icon in the toolbar at the bottom of your screen and selecting "Close" from the menu.
Always have Caps Lock enabled while working in scripts. While lower case will usually work, there are instances where script functions will only work correctly when information is entered using capital letters.
**IMPORTANT: Use the main Quick-Pro menu (!promenu.ssc) to access all Quick-Pro scripts - do not access individual scripts, whose file names begin with "Q", directly from the script menu.

2. MOVING AROUND IN Quick-Pro: MENUS AND DATA INPUT WINDOWS

MENUS

Select MENU choice either by using your arrow keys to scroll down to the selection and then enter, type the underlined letter, or click on the selection with your mouse.
If the MENU is covering some text on your SABRE screen that you need to see, just pause and then resume the script (See Section 1 for how to pause and resume). Or move the MENU to another location on the screen by clicking on the Menu title bar, holding the mouse button down as you drag the Menu to another location, and then releasing the mouse button. (IMPORTANT: Be sure to click and drag using the MENU title bar only - if you click anywhere else, you will enter the selection.)

DATA INPUT WINDOWS

Screen input WINDOWS will appear when you are required to enter data or verify/change data in a script. These WINDOWS will have various data boxes in them. Some WINDOWS will also have Command Buttons at the bottom; these boxes are used for functions such as Backing up to previous a menu or data input window, clicking to Continue, acknowledging errors or warnings, obtaining help, etc.

If the WINDOW is covering some text on your SABRE screen that you need to see, just pause and then resume the WINDOW (See Section 1 for how to pause and resume). Or move the WINDOW to another location on the screen by clicking and dragging with your mouse. (IMPORTANT: Be sure to click and drag using the WINDOW title bar only.)
Once you enter or change data in the first box, use the <TAB> key to move to the next box, where necessary. If you want to move back to correct an entry, use the <SHIFT>+<TAB> keys. You can also click on the data input box with your mouse and position the cursor on the character you want to change. You may receive an error message if you try to move back and the input box you are in contains a required data element. If this happens, just make an entry in the box, then use <SHIFT>+<TAB> to go back. Or you can complete all input boxes, then keep using <TAB> key to return to box that you want to correct.
To change data in a box, you can use the <DELETE>, <INSERT>, and <BACKSPACE> keys and the side arrow keys. (CAUTION: When you <TAB> to a data input box and the existing entry is highlighted, entering any character on the keyboard or the <BACKSPACE> key or the Spacebar will delete all data in the box. If do not want to do this, use the side arrow keys.) For long boxes, you can use the <HOME> key to take you to the beginning of the data or the <END> key to take you to the end of the data or click with your mouse where you want to edit.
You can <ENTER> anywhere from within the WINDOW, as long as all required data elements are filled in. If they are not, Quick-Pro will give you an error message prompting you to complete them. Please review all data in the Window, before entering.
To access a function using a Command Button, either click on the box with your mouse or <TAB> down to box and <ENTER>. If you receive an error message about a required variable, just make the same entry again to override the error message. When you use a "CONTINUE" button, make sure all required information is entered first, or errors will occur in the script.

3. PNR FUNCTIONS

DESCRIPTION

Quick-Pro checks for the presence of names, agency data, and air segments. If agency data are not present, Quick-Pro will move your agent, agency, or zero-level STAR into the PNR, depending on your agency preferences. If you have a generic agency STAR, Quick-Pro will prompt you to add optional move lines from that STAR, if there are optional move lines present. Then, if names are not present, you will be taken to the PNR create functions.

If names are present, you will be presented with a number of options. These include adding additional client information to the PNR, adding flight, tour, cruise, MCO or other segments, adding GK cars or hotels, adding service fees, adding insurance, or accessing itinerary remarks functions. If air segments are detected, you have the additional options of adding a segment and accounting line for consolidator ticketing, or processing a non-BSP Sabre basic booking request. These functions are all described in detail in subsequent sections of this document.

This script will create PNRs, either by recognizing and moving existing STARs or by providing easy fill-in formats for required passenger information. .

Quick-Pro first prompts you to enter the name of the first and, if applicable, the second-level STAR. You can enter as few as the first 2 letters of the first level STAR name (either passenger last name or company name) and Quick-Pro will search to see if you have a STAR for the client. When you select the STAR you want to use, Quick-Pro will display a list of second-level STARs, where applicable. You can then enter up to four second-level STAR names and Quick-Pro will automatically move the "Always Move" lines from the first-level and each of the second-level STARS and prompt to move "Optional Move" lines, only where applicable.

Where there are no second-level STARS, Quick-Pro moves the "Always Move" lines from the first-level STAR and prompts to move "Optional Move" lines, where applicable. . If there are priority lines in either the first or second level STARs, Quick-Pro will pause and prompt you to read these lines.

Where no STARS are found, Quick-Pro presents data input windows so that you can easily add passenger and company names, phone numbers, e-mail address and mailing address. You have the option of adding a city code to the phone entry for clients who do not reside in your city. Fax numbers and e-mail addresses are entered into the first lines of the PNR remarks field. The script will make custom entries as required by specific accounting systems for phone and fax numbers.

Quick-Pro then searches for a form of payment in the PNR and, if none is present, prompts you to enter one. If you enter a credit card form of payment Quick-Pro verifies that it is a valid number and responds with an error message if it is not.

You are then presented with a menu, with choices to either add Air, Tour, Cruise, MCO or other segments to your PNR, make a Directours booking, add GK car or hotel segments, add insurance, add a customer number, add more passengers, or add a segment to extend PNR validity. If you select the option to add a customer number, and if you have a STAR that provides this information, Quick-Pro can automatically display the applicable STAR. Trams agencies have the option of adding customer number in DK and/or AN format. If you select the option to add an OTH segment to extend the validity of the PNR, the PNR will be extended by 180 days (unless the agency has specified otherwise) from the date of the last segment, or to the maximum date allowed by SABRE.

When you select the option to "Continue", if there are air segments in the PNR, Quick-Pro will prompt you to do seat selection. If you select the option for "Flight Specific Requests", Quick-Pro will display the seat maps for each flight in sequence and present data input boxes where you can enter your specific seat requests. If seats cannot be selected for a specific flight, Quick-Pro will move to the next flight in the PNR.

Quick-Pro next presents menus for addition of fare penalty and travel documentation and insurance remarks to your PNR. Quick-Pro will read your itinerary and prompt you to add AIF reminder remarks when it encounters an applicable Canadian departure city where an AIF is collected at the airport. When “International” is selected as destination type, the subsequent menu provides optional access to the SABRE script that takes you directly into TIM so that user-friendly script menus can access passport, visa and health data and data input windows. Where transborder or international are selected as destination type, you will be prompted to add passenger emergency contact (PCTC) remarks.

If there are air segments in your PNR, Quick-Pro will check for the presence of FQTV numbers and, if none are present, will provide you with the option to add them. Quick-Pro will then check for meal remarks (in the M‡ format), and if any are found, will provide you with the option of entering special meal requests. Quick-Pro next checks for the presence of a stored fare and if not found, will provide you with the option of making a basic WS, a command-price, or a WSM- manual entry. Quick-Pro then prompts you to enter a ticketing time limit.

After all information is entered, and if you select this option, Quick-Pro will attempt to end and retrieve your PNR. If the PNR does not end properly, Quick-Pro will stop and ask you to correct the problem. The problem may be due to segments being out of order or some required items that are specified in your agency mandatory PNR edits that are not present in the PNR. If the problem is due to segments out of order, Quick-Pro will give you the option of re-arranging segments before trying to end and retrieve the PNR again.

Quick-Pro will then determine if air segments in your PNR are eligible for electronic ticketing (i.e. those with the "/E" appended), and will prompt you to add either segment-zero or standard itinerary remarks with instructions to the passenger to show identification at check-in. If your agency has selected this option, the script will enter a remark advising clients that they can view their itinerary on-line at virtuallythere.com.

The “Process a non-BSP Sabre basic booking request” option should be selected in the case where you have booked flights in Sabre with basic booking request carriers. Quick-Pro will add a segment, OSI remarks, and an accounting line to send payment information to the airline, provide the invoice/itinerary for your client and interface the accounting information to Trams. In the case of a client not paying by credit card, Quick-Pro will prompt to enter an agency credit card as payment to the airline.

Where a leisure PNR has been created without the use of a STAR, the script will prompt to build a STAR for this passenger after the PNR has been completed.

IMPORTANT NOTES AND HELPFUL HINTS

For PNRs with scheduled flights, it is preferable, but not essential, to book the flights before accessing this script. By doing this, any airline-specific lines in STARs can be moved into the PNR without causing errors. Also, Quick-Pro will identify Canadian airports where AIFs are applicable and prompt to add the applicable remarks and will identify segments eligible for electronic ticketing and prompt to add electronic ticketing passenger instructions.
When asked to verify name of agent or agency STAR to move into PNR, ensure that this is the correct name of your agent STAR or agency STAR that you always move into every PNR that you create. If you have individual agent STARs, Quick-Pro will present the applicable STAR name as a default, by reading the Sabre sign-in agent sine from the *S entry. (Note: your agency must have provided this information as part of the script set-up and must keep the information updated for this to be successful).
In the "Search for STAR" data input window, you can enter as few as the first 2 letters of a client or company name, and a list will be displayed of all STARs starting with those letters. This is helpful if you are unsure of how a name is spelled.
If entering passenger names manually, at the passenger name input window, enter only passengers with the same last name into the first section and passengers with a different last names into the second section. Fill in the section for passengers with different last names only if you do not want Quick-Pro to search for STAR for these passengers. (If you do want to search for STARs, you can choose the "Add Additional Passengers" option from the final menu. The default prompts for the passenger titles are either Mr. or Mrs. Don’t worry if any titles are showing where you do not have a passenger name. The script will ignore this when inputting names into the PNR.
At the address input window, if you do not have the address, you can <ENTER> and address lines with passenger name, city, and phone number only will be input into the address field of the PNR. The address fields accept a maximum of 27 characters, which is the maximum allowed for SABRE invoices/itineraries, when you have both "5/" and "5DL-" address fields.

4. STAR FUNCTIONS

Create STARs

Quick-Pro will create first-level Individual, Family, or Corporate STARs and second-level Corporate or family member STARs. First-level Corporate STARs can have company information only, and second-level STARs have individual passenger information. For Corporate Accounts, there should always be a first-level and at least one second-level STAR. First-level individual or second-level Stars can be created either by automatically capturing data from PNRs or by entering data manually. Before creating the STAR, Quick-Pro will check to ensure you do not already have a STAR for this client

If you select the option to capture information from the PNR, Quick-Pro will capture passenger name from the name field, phone information from the "9" field, address information from the "5/" remarks lines, form of payment from the "*-".entry, e-mail address from the PE field, and frequent flier numbers from the "*FF entry". For Trams agencies the script will add the 5.S*PH and 5.S*FX entries to ensure that phone and fax numbers interface to Trams. Customer numbers will be added as per your agency preference. The customer number will always be added to the first-level corporate STAR and not the second-level stars.

Quick-Pro will input all name, phone, e-mail address, mailing address, frequent flier numbers, form of payment, special meal request, seating preference, emergency passenger contact, and other information. Airline, hotel and car preference and special CD and ID numbers can also be entered. You have the option of adding a city code to the phone entry for clients who do not reside in your city.

Other family names (including infants) and associated frequent flier numbers can be entered. There are additional options for entering priority remarks, birthdates, passport information, and an agent reply-to e-mail address. These options are specific to the type of STAR you are building. Birthdates are entered into a P# line in the format: DOB 12SEP55 PAXNAME.

Form of payment data can be entered as always or optional move lines, unless your agency has specified that they only be entered in a specific format. Generally, if you enter form of payment into the first-level Corporate STAR, do not enter form of payment into the second-level STARs for passengers within the company. Frequent flier data are input as always move lines for the lead name on the STAR and as optional move lines for other names in the STAR. Other family names are entered as optional move lines in the STAR. A comment field is provided with a credit card form of payment entry so that you can reference the credit card for business or personal use.

Seating preference (S#), special meal request (M#), hotel (H#), car (C#), and airline preference (A#) data are entered as always-move alpha-coded remarks lines. For second-level STARs, address lines are entered as can be entered as optional-move “5/” lines or always-move remark lines in the 5P# format. Any of this information can then be easily displayed from the PNR - e.g. to display seating preference, make the SABRE entry: *S# (where # is the cross-lorraine).

The default for naming first-level personal STARs is passenger last name followed by a space and the first name (e.g. STAR for Joe Smith will be titled “SMITH JOE”. The default purge date is set for after 12 months of inactivity, but the agent can easily change this during the STAR creation process.

Edit/Modify STARs

Quick-Pro’s STAR edit/modify capabilities include adding lines by reading data from an existing PNR or manually entering data, editing STAR lines, changing the type of STAR line, deleting lines and moving lines within the STAR.

Rename and Clone STARs

Quick-Pro allows you to easily re-name and clone STARs, with menus and data input windows. It is very easy to create a second-level STAR from a first-level STAR or a first-level from a second-level STAR, using the Clone STAR option. This is very useful if you have an individual with a first-level STAR who is now part of a company or an individual who has a second-level STAR, who is no longer with the company. STAR cloning can also be used to create a first-level leisure STAR for a client who has a second-level Corporate STAR, since the second-level Corporate STAR should NOT be used for leisure trips. Remember, after doing this, to add the home address in the 5/ format and add the customer number to the new leisure STAR since these will not be in the second-level corporate STAR.

Restore Purged STARs / Purge STARs

Quick-Pro allows you to easily restore purged STARs or purge STARs, with menus and data input windows.

Dynamic STAR Updates

Quick-Pro offers basic functions for requesting and processing Dynamic STAR Updates, though easy to use menus and data entry windows. An additional choice allows you to very easily check for expired credit cards in STARs. Dynamic STAR updates are very useful for changing common information in each STAR in your agency, for example if the area code changes.

Process N Queue

Quick-Pro allows you to action the SABRE STAR Purge Queue easily and efficiently. It will restore a STAR so that you can view it and decide if it needs to be restored. It will then give you the option of restoring the STAR, leaving it purged, or leaving it in the Queue for another agent to action.

IMPORTANT NOTES AND HELPFUL HINTS

Using Quick-Pro to create and edit STARs is very fast and efficient. It also ensures uniformity in the way that STARs are built in the agency.
It is vitally important in this script to read carefully instructions in all data input windows and check all data before entering.
When you add a new line to a STAR, Quick-Pro places it at the end of either the “A”, “O”, “N”, or "P" sections, depending on type of line. If you want to insert the line elsewhere, just use the “MOVE” options from the STAR edit Menu.
If you have made some errors, the last menu gives you a choice of aborting the creation of a STAR or ignoring changes made to a STAR.
A major source of problems encountered in creating a PNR from a STAR is expired credit cards in always move lines. The dynamic STAR update script function has a menu selection that allows you to search your STARs for credit cards with specified expiry dates, so that you can avoid these problems.
If you are using the "BACKUP" command button in a data input window, and you receive an error because due to required information in a data field, simply select the BACKUP button again and it will work properly.

5. ACCOUNTING FUNCTIONS

DESCRIPTION

ENTER NON-BSP ACCOUNTING LINE

This Quick-Pro script will add an accounting line to any “OTH”, “TOR”, “SEA”, “RAL”, “BUS”, “HHT”, “HTL”, or “CAR” segment in your SABRE PNR. It will use agency specific information for vendor numbers and commission percentages. Use this script when you want to add accounting lines to files with complete itineraries. If you want to add both a segment and an accounting line, use the “ADD SEGMENTS TO PNR” menu selections.

Vendors that are common to all agencies are listed in the Quick-Pro main vendor menus. If you encounter a situation where there is a vendor listed in these menus, but you are prompted to enter a vendor code, your agency has not updated Travelware.ca with the vendor code for that vendor. If there are vendors that you use frequently that are not listed, you can have them set-up under the “Agency Custom Vendors” category. There is a charge for doing this

If you have more than one passenger, Quick-Pro will ask you first to verify which passengers you want to add accounting lines for. Then, in most cases, you are asked if it is the same fare and same form of payment for all passengers. Based on your responses you are offered a choice of accounting line options, such as including the total for all passengers in one accounting line with the “ALL” code, entering per-person amounts with the “PER” code, or entering individual accounting lines for each passenger with the “ONE” code. Based on agency preference, you may have some of these options disabled.

When adding an accounting line for a deposit, Quick-Pro will prompt you to add final payment information. Final payment amount and due date are entered as an invoice remark on the itinerary. In addition, final payment accounting lines are entered into the PNR as alpha-coded P remarks.

When selecting to add an Accounting Line for final payment, you will be given the additional option of entering an "Accounting Summary" invoice remarks. These remarks will capture data from previous accounting lines (where possible) and from the final payment information just entered. The remarks will then provide a summary of total base, total tax, total cost, deposit paid, insurance paid, final payment and amount due. For cruises, the accounting summary, will offer the option to break down the cruise price and airfare add-on.

You have the option of entering Discount Amounts in the various fare boxes. These amounts will automatically reduce the base fare and commission in the accounting lines or add additional refund accounting lines, depending on which option that your agency has selected.

Quick-Pro will enter supplier booking/confirmation numbers at the end of the accounting line, for accounting systems that accept that format. These numbers will also be appended to the name field of the PNR so that they print on the invoice/itinerary, unless otherwise requested by the agency. Quick-Pro will also add custom end-of-accounting-line entries for accounting systems. (e.g. *TTxx, *SG, *SBCOM, *CP4 for TRAMS). These are all options that must be requested by the agency.

Quick-Pro also offers the option for Trams agencies, for cases where you wish to add the *CP4 to the end of the accounting line for CC Merchant processing, for situations where a client is paying by credit card and the vendor does not accept credit cards. This option must be specified by the agency. Quick-Pro also offers the option to account for the use of an agency credit card, for cases where the client is not paying by credit card and the vendor only accepts credit cards for payment. In this case, the script adds two accounting lines, one for the customer form of payment, and one for the agency credit card to set-up a commission receivable from the vendor.

ENTER ACCOUNTING LINE FOR NON-BSP CANADIAN AIRLINE

This option is similar to the above, except that Quick-Pro will only reference the accounting line to an OTH segment, will access the Non-BSP Airlines vendor menu, and in some cases, will provide fare and tax data entry windows and calculate commissions specifically for that airline. This makes it more efficient and straightforward to add an accounting line for this purpose. An additional field is added to the accounting data entry windows for non-BSP carriers to accommodate seat selection charges that are billed separately. If an amount is entered into this data field, a separate accounting line will be added for the seat selection charge with zero commission. Before the accounting line is entered, you will be given the option of adding GST/HST/QST taxes as applicable.

For Air Canada web bookings, the script will prompt for ticket number, and, if entered, will add the ticket number to the document number (confirmation number) field of the accounting line. This will assist agencies in reconciling the commission statements sent by these vendors. If entering ticket numbers, in the case of a multi passenger booking, the option to create a separate accounting line for each passenger should be selected, so that a unique ticket number can be entered for each passenger. In addition, for Trams agencies, for these vendors, the airline record locator and fare type code (for Air Canada only) will be entered as a vendor remark, so that both the ticket number and airline record locator will be displayed on the vendor statement (statement-wide format).

CHANGE NON-BSP ACCOUNTING LINE

This Quick-Pro script will change an existing accounting line in your SABRE PNR. It is important to carefully specify the accounting line number and referenced segment number. Quick-Pro will then read the segment type, and then capture the data from the accounting line. Then, all you need to do is make changes in the input window. Please read instructions and check all data in the window very carefully before continuing. Quick-Pro will then delete the existing accounting line and add the modified line.

Quick-Pro will recognize if there is an error in the revised accounting line and will return you to the data input window.

ENTER NON-BSP REFUND ACCOUNTING LINE

This Quick-Pro script will enter a refund accounting line for a non-BSP product. It will capture information, where available, from an existing accounting line for the product. As per above, please read instructions and check all data in the window very carefully before continuing.

Note: If you receive an error response from Sabre, it is possible that you have not enabled the ability to enter refund accounting lines, in your agency profile. Refer to F*RYCTME in Sabre for details.

ENTER NON-BSP DISCOUNT ACCOUNTING LINE

This Quick-Pro script will enter a discount accounting line for a non-BSP product. Note that there is no form of payment associated with a discount accounting line. It will show a credit to the customer. Therefore, only use this option for situations where payment is NOT by credit card.

ENTER ZERO ACCOUNTING LINE FOR HOTEL/CAR INTERFACE

This option applies for cases where you have a hotel or car-only booking. In this case, a zero-value accounting line must be added to interface the booking to Trams. . For hotels, you will be prompted to add the Sabre hotel chain code and hotel number as a *VC entry to the accounting line. This will ensure that the hotel booking is added to the correct hotel in the TRAMS database.

You no longer need to use a zero-value accounting if you are adding or changing hotels or car segments after an invoice has already been issued for the PNR. In this case, ensure that you have the 5.S*HU remark in your PNR and you can simply issue an itinerary to update Trams.

ENTER AIR DISCOUNT ACCOUNTING LINE

This Quick-Pro script will enter a discount accounting line for an airline booking. Use this option for situations where you are discounting an airline ticket for a client, or where you are dealing with a contract or net fare situation where the client is being charged the full amount to their credit card and you are discounting the difference between that amount and the amount you quoted to the client.

ENTER BSP TICKET ACCOUNTING LINE

This Quick-Pro script will enter an accounting line for a BSP ticket. It will capture name and form of payment information from the PNR and display the information in a data entry window. This is a useful function if you have lost the original accounting line for the ticket.

ENTER BSP REFUND ACCOUNTING LINE

This Quick-Pro script will enter a BSP refund accounting line. It will capture information from the ticketing line for the original ticket and display the information in a data entry window, so that you can change the amounts in the case of a partial refund. If an existing accounting line is not available, Quick-Pro will capture name and form of payment from the PNR to use as a default in entering information in the accounting line. You must have a valid flight segment for the ticketed airline to use this script.

ENTER BSP EXCHANGE ACCOUNTING LINES

This Quick-Pro script will enter BSP even or adcol exchange and exchange with refund accounting lines. Quick-Pro will capture name and form of payment from the PNR to use as a default in entering information for these accounting lines.

The option to add an exchange ticket accounting line is for use primarily when the original accounting lines have been lost from the PNR.

ENTER BSP MCO DOCUMENT ACCOUNTING LINE

This Quick-Pro script will enter an accounting line for a BSP MCO document. The accounting line can reference MCO, PTA, RAL or any other type of segment. It will capture name and form of payment information from the PNR and display the information in a data entry window as a default.

ENTER BSP MCO DOCUMENT REFUND ACCOUNTING LINE

This Quick-Pro script will enter a refund accounting line for a BSP MCO document. It will capture information from the accounting line for the original document and display the information in a data entry window, so that you can change the amounts in the case of a partial refund. If an existing accounting line is not available, Quick-Pro will capture name and form of payment from the PNR to use as a default in entering information in the accounting line. You must have a valid MCO or other document-type segment to use this script.

CHANGE BSP AIRLINE TICKET ACCOUNTING LINE

This Quick-Pro script will change an existing automated or manual accounting line for an airline ticket. It is important to carefully specify the number of the accounting line you want changed. Once you verify that this is correct, Quick-Pro will capture the data from the existing accounting line. Then, all you need to do is make changes in the input window and check all data in the window. Quick-Pro will then delete the existing accounting line and add the modified line.

** IMPORTANT HINT: You can use this feature to re-create an accounting line when a ticket is issued and you have simultaneous changes to your SABRE PNR. When you receive this message simply use this Quick-Pro feature to capture data from your accounting line, <PAUSE> the script, ignore and retrieve your PNR, <<UNPAUSE>> the script, then continue and Quick-Pro will put the accounting line back into your PNR.

CHANGE BSP MCO OR RAL ACCOUNTING LINE

This Quick-Pro script will change an existing MCO or RAL accounting line. It is important to carefully specify the accounting line number and referenced MCO or RAL segment number. Once you verify that these are correct, Quick-Pro will capture the data from the existing accounting line. Then, all you need to do is make changes in the input window and check all data in the window carefully. Quick-Pro will then delete the existing accounting line and add the modified line.

ADD ACCOUNTING SUMMARY REMARKS TO PNR

You will be prompted to enter details including total fare, total tax, insurance, deposit paid, final payment due date, and product description, and Quick-Pro will enter accounting summary remarks into the PNR for your client’s information, These will be entered as invoice type remarks unless your agency has specified otherwise.

ADD PAYMENT REMARKS TO PNR

This option is for agents to enter remarks into a PNR to inform agency accounting that payment has been received for a booking. 5H- remarks will be entered to indicate date, amount and form of payment, supplier name, booking number, and optional additional comments. Quick-Pro will capture final payment information from a P# remark line, if Quick-Pro was used to enter the deposit accounting line.

IMPORTANT NOTES AND HELPFUL HINTS

You can use the "Change Non-BSP Accounting Line" script to convert a deposit line to a final payment line!
If you are not sure of the check digit in a BSP accounting line function, you can select the option to have Quick-Pro determine it for you.

6. TICKETING AND PRICING FUNCTIONS

CONSTRUCT FP LINE

The FP line script offers the choice of allowing the PNR to auto-price, or Phase 3.5 or 3.75 Command pricing. You have the option of selecting all segments in the PNR or only selected segments. The final input window has entries for ticketing carrier, commission, electronic ticket option, tax over-ride, tour code, destination and journey type codes, endorsements and passenger type.

IMPORTANT NOTES AND HELPFUL HINTS

The phase 3.75 command price entry can be used for many instances where agents currently build a phase 4 ticketing record.
For most situations for domestic and transborder itineraries, the script will prompt to add the #TGD entry, and for International itineraries the #TGC entry to the ticketing line.

FARE SAVINGS REMARKS

Quick-Pro will capture the current stored fare, lowest applicable fare, and will price the WPNCS#XR fare, and use these as defaults for the LF and FF remarks. Quick-Pro will then present a menu of Fare Justifications codes, if this has been set up for your agency. If not, you will be prompted to enter a code Select the code that is most appropriate for your client’s itinerary.

FLIGHT FINDER / BARGAIN FINDER PLUS

These 2 options are also available from the PNR Functions menu choice when you have already created a PNR with names and flight segments.

Quick-Pro provides easy access to FlightFinder. From a fare display, find all flights that are available for a selected fare. Search a range of 7 days for both outbound and inbound flights. Quick-Pro provides easy-to-use menus and data windows for FlightFinder.

Quick-Pro provides easy access to Bargain Finder Plus. Script menus and data input windows provide you with the most commonly used qualifiers, such as airport and connecting city options, airline options, flight time and day options, passenger types, and fare penalty options.

8. SERVICE FEES

DESCRIPTION

The Service Fees script:

Adds OTH segments describing the type of service fee
Adds accounting line to reference the OTH segment
Adds an OTH segment for use in showing service fees as being waived
Adds UDIDs or end-of-accounting-line entries to facilitate batch processing of credit card charges or the TRAMS CC Merchant program
Processes service fees paid by credit card through the BSP TASF program.

Service Fee will depend on your agency customization, but generally include these categories:

Airline & Rail Reservations / Ticketing
Hotel/Car Reservations
Holiday Planning (Plan-to-go Deposit; Attractions, Theatre or Dinner Reservations, etc.)
Administrative Items

The script is set up for agency default fees and vendor numbers. Form of payment is read from the PNR as a default. GST is either included or added on to the fee, depending on agency set-up. Quick-Pro will also add custom end-of-accounting-line entries for accounting systems. (e.g. *TT11, *CP4, for TRAMS). These are all options that must be requested by the agency.

9. ADD AIR, TOUR, CRUISE, MCO OR OTHER SEGMENTS

DESCRIPTION

Quick-Pro will add the following to your PNR:

Flights Booked with Tour Companies. Use this option to enter flights into a PNR that are booked directly with a tour company. Unless otherwise specified in your agency preferences, you will have the option of entering flight information as standard air segments (using YK code) or as “OTH” segments. If you select the option for OTH segments, you will be asked if you want the information in 24-hour or AM-PM time, unless your agency has specified that they always want one format only. Also, for OTH segments, applicable departure terminal information will be added. If you select standard air segments, Quick-Pro will enter an OTH segment with tour operator and any non-IATA airline name, for client information and to attach an accounting line to.
Non-BSP Airline Bookings - Internet or Phone. This menu option allows you to efficiently enter information from a non-BSP airline booking made via phone or Internet. For bookings made by phone or Internet, if the airline schedule is available in Sabre, once the date, flight number and city pair are entered, QQS will read the flight times from SABRE.
Non-BSP Airline Bookings - Sabre Basic Booking / Guaranteed Ticketing Request. Quick-Pro will add a segment, OSI remarks, and an accounting line to send payment information to the airline, provide the invoice/itinerary for your client and interface the accounting information to Trams. In the case of a client not paying by credit card, Quick-Pro will prompt to enter an agency credit card as payment to the airline.
Airline Web Site Bookings. This menu option allows you to efficiently enter information from a booking made on an airline web site.
Other Segment for Ticket Purchase from Tour Companies / Consolidators. Use this option when you have flights booked that are already in your SABRE PNR, which will be ticketed by a tour operator or consolidator. Quick-Pro will add an OTH segment to reference the accounting line, and will provide applicable options for either commissionable or net fare accounting. You have the option of including or excluding the tour operator or consolidator name from the OTH segment.
Air Canada Seat Selection Charge. This option is for use when an Air Canada web fare is booked and ticketed in Sabre and a separate payment is required for a seat selection charge. The script will add an OTH segment and accounting line to reference the seat selection charge.
Tour Package – Air plus Land Segments. Use this option when you want to enter air segments (in standard air or OTH segment format, as per above), plus hotel, car or other segments. This is an appropriate choice for entering ITC Package, "fly-stay" or "fly-drive" package bookings. You will be offered the choice of entering Hotel information in TOR or HHT segments.
Tour (TOR) Segments. Use this option for entering land-only tours such as coach tours, adventure holiday packages, FIT packages, etc.
Cruise (SEA) Segments. Use this option for entering cruises – you will be provided with options for ports, ship name, cabin number and type, dining preference etc. Itinerary remarks will be added to provide detailed information on the cruise booking. After the SEA segment is entered, you will be prompted to add flights booked with the cruise line to your PNR. If you select this option, the cruise start and finish dates will be used as defaults for the outbound and return air dates and the return flight segments will automatically be inserted after the SEA segment. You will also have the option of entering separate accounting lines for the cruise and air portions of the booking..
Car Segments. Use this option to enter information in an OTH segment for car rentals booked through a tour company. DO NOT use this option for car bookings through a car rental company, where you want the booking information to be entered as a CAR segment – for this purpose, select “HOTEL AND CAR” segments from the Quick-Pro main menu.
Rail or Railpass Segments. Use this option for non-BSP rail passes and point-to-point rail tickets. Information will be entered as a RAL segment.
Bus Segments. Use this option for miscellaneous bus bookings. Information will be entered as a BUS segment. TRAMS users also have the option of entering as an OTH segment.
Other Segments for Miscellaneous Products. Use this option to enter an OTH segment with information for any miscellaneous product. Examples would be theatre tickets, transfers, visa fees, etc.
MCO Segments for Pre-Paid Ticket. Use this option to enter an MCO segment and an associated accounting line to your PNR. Quick-Pro will read the fare and tax from the WP entry, and if not successful will prompt you Command Price or enter amounts manually. After verifying fares, taxes, pre-paid charges, and commission rates, Quick-Pro will calculate total fare (including pre-paid charge), total tax, total GST, and total commission, including commission on the pre-paid charge. It will then use this information in the accounting line and it will print the data on the invoice/itinerary so that you can conveniently reference it when completing your MCO. The commission is also printed on the invoice/itinerary, but is placed as the last digits in a large number followed by the description “CONTROL NUMBER” so that the client is not aware that this is the commission.
Other MCO Segment. Use this option to enter an MCO segment describing the product and an associated accounting line to your PNR. Use for airline tour products, deposits and other BSP-related purposes.
Segment to Extend PNR Validity. Quick-Pro will enter an OTH segment to extend the validity of the PNR. The text in the segment will be "END OF ITINERARY", unless your agency has specified otherwise. Quick-Pro will read the date of the last segment in the PNR and will add the OTH segment 90 days (unless the agency has specified otherwise) from the date of the last segment, or to the maximum date allowed by SABRE.

After adding segments, informational remarks are added for flights, ITC packages, or cruises; these remarks include cancellation and change penalties, advance seat selection, check-in procedures, baggage allowances, and flight information phone numbers for selected airlines.

After adding a segment, you will generally be prompted to “ADD ACCOUNTING LINE NOW”. This is generally the recommended option since Quick-Pro will have the vendor and product type information based on what you selected for the segment, and this will make the process of entering an accounting line more accurate and efficient. Quick-Pro uses agency-specific information for vendor numbers and default commission percentages to add accounting lines to the PNR. See section 5 for full information regarding accounting line functions.

When you exit from the "Add Segments" menu, Quick-Pro will prompt to enter a segment to extend the validity of the PNR (unless this option has been turned off by the agency). Quick-Pro will then attempt to end and retrieve your PNR. If the PNR does not end properly, Quick-Pro will stop and ask you to correct the problem. The problem may be due to some unique items in your agency mandatory PNR edits that you will have to add manually.

IMPORTANT NOTES AND HELPFUL HINTS

When adding any products which have been booked through more than one tour company: After you have added the segment(s) for one tour company, then select the option to "ADD ACCOUNTING LINE" for that segment, BEFORE you add any segments that are booked with another tour company. If you do not do this you will have errors in your accounting lines.
When entering flights, the default city pair will be that specified by your agency. Please check all data on the flight input screen carefully before entering. When you add a second flight, the city pair on the original flight screen will be reversed as a default value (e.g., if your first flight was "YYCYYZ" then the default for your second flight will appear as "YYZYYC".)
When adding hotels, cruise segments, or any other products where a description line is entered, please ensure you do not type any non-SABRE characters in the description field or the segment will not be entered correctly. Only "-" and "/" are allowed by SABRE as punctuation characters.
When adding a MCO segment for other charges for a PNR with more than one passenger, you are given the option of entering one MCO segment and accounting line for ALL passengers or entering an MCO segment and accounting line for ONE passenger at a time. The latter is generally the best option.

10. ADD HOTEL AND CAR SEGMENTS

DESCRIPTION

This Quick-Pro script adds GK hotel or car segments that you have booked directly with the hotel or a car rental company to a SABRE PNR. It will enter these segments in proper SABRE format, which will ensure the segment information reads correctly on the itinerary and that it interfaces correctly to the various agency accounting systems.

Quick-Pro will pick up dates and hotel or car city automatically from the segment number you input and use these as defaults. For hotels, Quick-Pro will capture hotel name, address, and phone number information from any hotel that is contained in SABRE’s hotel database. It will also select the province code and area code for most major Canadian cities to use as defaults. For cars, Quick-Pro allows you to find the proper vendor code by entering the name of the car rental company or hotel chain.

You can input special remarks you want to have printed on the itinerary as well as 1-800 numbers for the hotels. You can either specify that the 1-800 number prints on the itinerary or is entered as a PNR remark. For cars, you can input rate types, extra day rates, mileage charges, pick-up and drop-off times and special remarks that will print on the itinerary.

For TRAMS or GBO agencies, you will be prompted to add a zero-value accounting line to reference the hotel or car booking. Select this option only if you have a hotel or car-only booking. For hotels, for TRAMS agencies you will be prompted to add the Sabre hotel chain code and hotel number as a *VC entry to the accounting line. This will ensure that the hotel booking is added to the correct hotel in the TRAMS database.

You no longer need to use a zero-value accounting if you are adding or changing hotels or car segments after an invoice has already been issued for the PNR. In this case, ensure that you have the 5.S*HU remark in your PNR and you can simply issue an itinerary to update Trams.

IMPORTANT: Do not use this option if you are adding hotel or car rental products booked through a tour company. Use the "Add Air, Tour, Cruise, MCO or Other Segments" menu choice.

When you exit from the "Add Hotel and Car Segments" menu, Quick-Pro will prompt to enter a segment to extend the validity of the PNR (unless this option has been turned off by the agency).

IMPORTANT NOTES AND HELPFUL HINTS

Please review all data in the input window carefully before entering. In particular, the name of the city sometimes appears with an airport name since this is the way the city code is decoded by SABRE. Please edit this field so that only the city name appears.

11. ADD INSURANCE

DESCRIPTION

This Quick-Pro script will directly access the RBC INSURANCE, INGLE FIRST CLASS, GLOBETREK, or BLUE CROSS - ATLANTIC scripts that you already have. You can also select the option to access an insurance company script that is not on the list, or enter all insurance policy information manually and create an INS segment and associated accounting line.

If you select an insurance company script, Quick-Pro will check to see if your PNR has an itinerary. If it does not, Quick-Pro will prompt you and ask if you would like to insert a validity segment in the PNR. Enter the passenger return date and this will ensure the PNR is active for the duration of the trip. This is recommended if it is an insurance-only PNR, since, if you do not add a validity segment, the PNR may be purged before the policy expires and it will be more difficult for both you and the insurance company to access policy details.

Quick-Pro issues a “PGHOLD” command before accessing the insurance company script, and a “PGREL” command after it is completed. This helps to ensure that agency PNR edits do not interfere with the successful ending and retrieving of the PNR.

After you exit the RBC Insurance script, Quick-Pro will give you the option of adding a segment-associated-remark to advise clients that they are required to contact Assured Assistance if they require medical attention or their claim will be reduced.

IMPORTANT: Quick-Pro provides access to the insurance scripts that you already have. If you have a problem with these scripts, please DO NOT call Travelware.ca for assistance. Contact the appropriate insurance company who supplied you with the script.

IMPORTANT NOTES AND HELPFUL HINTS

*** WARNING *** After you complete the RBC Insurance policy, there is a window that asks you to choose "CONTINUE" or "EXIT" . If you access RBC Insurance from the Quick-Pro main menu, DO NOT select the "EXIT" option or this may hang your computer up. Just select "CONTINUE" which takes you to the RBC Insurance main menu and then you can select the "EXIT" choice safely. Further, do not choose the "EXIT" option anywhere in the RBC Insurance script, except at the main RBC Insurance menu, If you make an error, use the <ESC> key and then terminate the script.

12. ADD / MODIFY / MOVE PNR ITINERARY REMARKS

DESCRIPTION

This Quick-Pro script will allow you to select from the following types of remarks to add to a PNR:

Cancellation / Change Fees / Penalties. A menu allows you to select whether the ticket is “NON-REFUNDABLE. NO CHANGES ARE ALLOWED" or if there are change and/or cancellation penalties. For the latter option, you can chose to enter either general comments with the amount of penalty or change fee, or detailed flight-specific remarks. Flight specific remarks can be entered as segment-associated or general itinerary remarks. Penalties can be added as dollar amounts or percentages. The prevailing change fee applicable to major North American carriers is used as a default. After adding the remarks, Quick-Pro will add “5H-ADVD PENALTY” as a historical remark to the PNR. The Cancellation / Change Fees / Penalties remarks option will automatically appear during the create PNR script (if air segments are present in the PNR) and after certain types of segments are added to the PNR.
Travel Documentation. This option allows you to specify which countries require a passport, or both passport and visa for a multi-country itinerary. Quick-Pro will prompt you to indicate if a tourist card is required for selected destinations where visas are not required. For various countries, Quick-Pro will add remarks that a tax is collected at the airport on departure from that country. You will be asked if there are children travelling alone or with one parent, and if you answer “Y”, Quick-Pro will enter appropriate advisory remarks about parental consent. The Travel Documentation remarks option will automatically appear during the create PNR script (if segments are present in the PNR), after a DIRECTOURS booking is made, and after most types of segments are added to the PNR. If you have entered segments or made a DIRECTOURS booking using Quick-Pro, these remarks may be added automatically, based on the destination you have booked. For PNR’s with air segments, Quick-Pro will read the itinerary and in many cases, recognize the destination and present documentation remark choices applicable to that destination.
Insurance Accept / Decline. Provides remark options for acceptance, decline, or advise later for package/cancellation and medical insurance coverages. The Insurance Accept / Decline remarks option will automatically appear during the create PNR script (if segments are present in the PNR), after a DIRECTOURS booking is made, and after most types of segments are added to the PNR.
Passenger Emergency Contact – PCTC. This option will add 3PCTC or 4PCTC remarks in the standard required format, or will add a remark to indicate that the passenger refuses to provide the information. The Passenger Emergency Contact – PCTC remarks option will automatically appear during the create PNR script (if transborder or international air segments are present in the PNR).
Passport Information – PSPT. This option will add passport (PSPT) remarks to the PNR for transborder and international itineraries.
Seat Selection. This option provides a variety of remark choices or allows you to add custom remarks when seat selection is not available or you could not obtain the requested seat for the client.
Check-In Time for Scheduled Flights. This option adds remarks to advise passengers of recommended check-in times for scheduled flights. Check-In Time for Scheduled Flights remarks option will automatically appear during the create PNR script (if air segments are present in the PNR).
Electronic Ticketing Instruction Remark. This option adds either a segment-zero or standard itinerary remark to advise passengers that they have an electronic ticket and to present photo ID at check-in to receive boarding passes. The agent can change the remark text before the remarks are entered. The airline record locator appears in the remarks for the passenger’s reference. The Electronic Ticketing Instruction Remark option will automatically appear during the create PNR script (if air segments with a /E tag are present in the PNR.
Segment Associated Remarks: Add / Modify / Move. This option allows you to add new remarks, edit existing remarks or efficiently change their association from one segment to another
Virtually There On-Line Itinerary Remark. This option adds a remark to advise passengers that they can view their itinerary on-line at www.virtuallythere.com by entering their reservations code, which is indicated for their reference. Agency web sites may be listed instead of virtuallythere.com. The Virtually There On-Line Itinerary Remark option will automatically appear during the create PNR script (if air segments are present in the PNR), if the agency has specified this in their preferences.
Flight Stop and Flying Time Remarks. Quick-Pro will read the itinerary and add segment-associated remarks to indicate where the flight stops and for how long and total flying time.
Frequent Flyer information. Quick-Pro will add remarks advising passengers to re-conform their FQTV numbers on check-in and to retain boarding passes and tickets for subsequent verification.
Charter / non-BSP Airline Airline Information. Use this option to add airline-specific information re seat selection, baggage restrictions, check-in procedures, and local reconfirmation phone numbers to PNR. Charter Airline Information remarks will automatically be added after a DIRECTOURS booking is made, and after air segments are added to the PNR, for airlines where remarks are available in Quick-Pro.
Tour Booking Information. Use this option to add generic penalty information related to ITC or FIT bookings to PNR. Tour Booking Information remarks will automatically be added after a DIRECTOURS Package booking is made, and after tour segments are added to the PNR.
Cruise Booking Information. Use this option to add generic penalty information related to cruise bookings to PNR. Cruise Booking Information remarks will automatically be added after cruise segments are added to the PNR.
AIF Remarks. Quick-Pro searches your itinerary for Canadian airports where AIF fees are collected on departure and prompts you to add AIF remarks to advise passengers. The AIF Remarks option will automatically appear during the create PNR script (if air segments are present in the PNR) and after air segments are added to the PNR, if applicable airports are present.
Hotel Cancellation Policy Remarks. Quick-Pro allows you to select from a number of pre-programmed options to advise passengers of hotel cancellation requirements or to customize your own remarks. You will be prompted to add Hotel Cancellation Policy Remarks after you add a hotel with the Quick-Pro “Add Hotel Segments” option.
Car Rental Policy and Conditions Remarks. This option allows you to select remarks covering credit card requirements, minimum and maximum age, taxes and airport charges, insurance advice, checking for damage, and more.

IMPORTANT NOTES AND HELPFUL HINTS

After most remarks are added to the PNR, Quick-Pro will enter 5R# remarks. These remarks are used by Quick-Pro to ensure that duplicate remarks of the same type are added to the PNR. In most cases, if you try to add remarks of the same type as already exist in the PNR, you will be prompted to verify that you want to add additional remarks. Please read the existing remarks carefully before making the choice. If you want to delete existing remarks before you add new remarks, you can use the <PAUSE> key to pause Quick-Pro, delete remarks lines, and use the <PAUSE> key again to resume Quick-Pro.

13. ACCESS AIRLINE REFERENCE INFORMATION / ETA VISA FUNCTIONS

DESCRIPTION

This Quick-Pro script currently allows you to access the following:

Aeroplan information, including partners, award levels, valid routes, blackouts, and other information, through menu-based selections.
Air Canada airport and city reference information, including ground transportation and the locations of consulate offices and tourist boards.
Frequent flier program participation: enter the code of one airline and see a list of all the airlines that participate in that airlines frequent flier program.
Ticketing and baggage agreements: enter the code of one airline and check if that airline has a ticketing and baggage agreement with another airline, or display a list of all the airlines that the specified airline has agreements with.
ETA Electronic Visa System: a one-click link to issuing an electronic visa. Currently, only Australia participates in this program, but more counties may be added in the future. Quick-Pro efficiently takes you through the complex screen mask and provides time-saving defaults for nationality, country of birth, and board airport. When issuing a "BL" visa, Quick-Pro will capture form of payment from the PNR to use as a default in the payment field for the visa application. Quick-Pro also gives you the option of efficiently making a Visa status enquiry.